Support Coordination
Support Coordination
What is Support Coordination?
Support Coordination is a service under the NDIS that helps participants understand, navigate, and implement their NDIS plans effectively. A Support Coordinator works with you to connect with providers, services, and community resources that align with your goals, ensuring you get the most out of your plan. They help build your capacity to manage supports independently over time.
Journe Support Coordinators
Journe has a strong team of support coordinators who specialize in Mental Health and Psychosocial supports in the Hunter region.
We come from many different backgrounds and can support NDIS participants when facing a range of challenges and transitions, such as:
-
Transitioning from hospital
-
Young people living in Aged Care Facilities
-
Transitioning from custody
-
Living with addiction
-
Living with comorbidities
-
Under Guardianship
-
Experiencing Homelessness
Types of Support Coordination
1. Support Coordination
This level of support is for participants who need help understanding their plan, choosing providers, and coordinating their supports. A Support Coordinator will:
-
Assist in finding and connecting with services.
-
Help manage service agreements and bookings.
-
Support you in building your confidence to manage your plan over time.
2. Specialist Support Coordination
For participants with more complex needs, Specialist Support Coordination provides a higher level of support. A Specialist Support Coordinator:
-
Works with participants who face significant barriers in accessing services.
-
Helps resolve complex situations that impact service delivery.
-
Collaborates with multiple providers and systems (e.g., health, justice, housing) to ensure seamless support.
3. Psychosocial Recovery Coaching
Designed for people with psychosocial disabilities (e.g., mental health challenges), a Psychosocial Recovery Coach:
-
Focuses on recovery-oriented support.
-
Provides coaching to help build skills and resilience.
-
Works collaboratively with clinical and community services to support long-term recovery.
Meet Our Support Coordinators
Support Coordinators
Sharon Kennedy
With 13 years in disability employment, Sharon has walked beside hundreds of people as they discovered purpose, built confidence, and redefined what’s possible. Believing that small steps make big dreams, she helps people find the quiet wins, the next step, or the breakthrough moment.
Sharon brings maturity, insight, and a genuine commitment to empowering others. Whether it’s navigating services, coordinating care, or forging a path to employment, she is practical, responsive, and deeply committed to helping people move forward with clarity and confidence.
Kylie Williamson
Kylie works well with people who feel stuck, overloaded, or unsure where to start. She brings a calm and practical approach, helping participants sort through confusing systems, understand their options, and take one step at a time. Kylie understands that life is rarely just about one issue. She supports people to build confidence, reconnect with opportunities, and make choices that feel realistic for them. Kylie's coordination style could be described as steady, respectful and down-to-earth. She focuses on building trust, providing clarity and practical progress, so participants feel supported without feeling rushed.
Sophie Spillett
Sophie brings over a decade of community services experience and is passionate about helping people feel valued, connected, and genuinely supported to achieve their goals.
Sophie brings a calm, down-to-earth approach and values building trust so participants feel heard, respected and supported. As an Aboriginal woman, cultural understanding and culturally safe practice are important parts of her work. She is passionate about helping people navigate the NDIS with confidence. She believes the best outcomes come from authentic relationships, practical support, and meeting people where they're at.
Simone Porter
With a background in government and small business, Simone brings strong negotiation and collaboration skills to her role. Outside of work, she enjoys listening to an eclectic mix of music and walking her two much-loved English Staffies.
Simone brings warmth and positive energy to her work, drawing on thirty years of professional experience and a personal connection to the NDIS. Having navigated complex health journeys and supported family members with ASD, she understands the importance of individualised support, thoughtful adjustments and genuinely listening to each person. Simone works alongside participants to navigate barriers, build confidence and connect with their community.