Services

What is Support Coordination?

Support Coordination is a service under the NDIS that helps participants understand, navigate, and implement their NDIS plans effectively. A Support Coordinator works with you to connect with providers, services, and community resources that align with your goals, ensuring you get the most out of your plan. They help build your capacity to manage supports independently over time.

 

Journe Support Coordinators

Journe has a strong team of support coordinators who specialize in Mental Health and Psychosocial supports in the Hunter region. 

 

We come from many different backgrounds and can support NDIS participants when facing a range of challenges and transitions, such as: 

 

• Transitioning from hospital 

• Young people living in Aged Care Facilities

• Transitioning from custody

• Living with addiction

• Living with comorbidities

• Under Guardianship 

• Experiencing Homelessness

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Types of Support Coordination

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1. Support Coordination

This level of support is for participants who need help understanding their plan, choosing providers, and coordinating their supports. A Support Coordinator will:

• Assist in finding and connecting with services.

• Help manage service agreements and bookings.

• Support you in building your confidence to manage your plan over time.

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2. Specialist Support Coordination

For participants with more complex needs, Specialist Support Coordination provides a higher level of support. A Specialist Support Coordinator:

• Works with participants who face significant barriers in accessing services.

• Helps resolve complex situations that impact service delivery.

• Collaborates with multiple providers and systems (e.g., health, justice, housing) to ensure seamless support.

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3. Psychosocial Recovery Coaching

Designed for people with psychosocial disabilities (e.g., mental health challenges), a Psychosocial Recovery Coach:

• Focuses on recovery-oriented support.

• Provides coaching to help build skills and resilience.

• Works collaboratively with clinical and community services to support long-term recovery.

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Meet Our Support Coordinators

Every journey is made up of big moments and small steps. Some days, the path is clear, and other times, you might need a steady hand to help you navigate life’s twists and turns. That’s where our Support Workers come in.

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We’re here to walk beside you, providing the practical support and encouragement you need to build confidence, gain independence, and engage with the world around you. Whether it’s help with daily routines, getting out into the community, or developing new skills, we tailor our support to fit your journey.

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How We Can Help

• Daily Living Assistance – We help you manage everyday tasks like doing the dishes and mopping the floor so you can focus on what matters most.

• Community Participation – Life is richer when you're connected. We support you in exploring your community, attending events, and building meaningful relationships.

• Skill Development – Whether it's learning to use public transport, managing money, or cooking a meal, we help you build the skills for greater independence.

• Social Confidence – Navigating social settings can feel like stepping into unknown territory, but you don’t have to do it alone. We provide guidance and encouragement to help you feel comfortable and connected.

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Your journey is uniquely yours, but with the right support, every step forward becomes a little easier.

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Meet Our Support Workers

Every journey comes with challenges—steep hills, unexpected roadblocks, and moments where the path ahead feels unclear. When behaviours of concern make daily life more difficult, it can feel like you’re stuck at a crossroads. But with the right strategies and support, a better path is always possible.

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Our Behaviour Support Practitioners work with you to understand the reasons behind behaviours, develop strategies to reduce challenges, and create a support plan that helps you move forward with confidence. We focus on compassionate, person-centered approaches that respect your choices while promoting positive change.

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How We Can Help

• Functional Behaviour Assessments – Understanding why behaviours occur so we can create strategies that truly support you.

• Personalised Behaviour Support Plans – Tailored interventions designed to help you navigate challenges in a way that works for you.

• Building New Skills – Developing tools for emotional regulation, communication, and social interaction to create more positive experiences.

• Support for Families & Carers – Providing guidance, training, and strategies to help those around you offer the best possible support.

 

Change doesn’t happen overnight, but every step forward—no matter how small—creates new possibilities. We’re here to help map out a positive path forward, walking beside you every step of the way.

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Meet Our Behaviour Support Practitioners

Our Mental Health Therapists provide professional guidance and strategies to help you manage mental health challenges, build resilience, and improve overall well-being.

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How We Can Help:

• One-on-one therapeutic support

• Anxiety and stress management

• Building coping skills and confidence

• Emotional regulation strategies

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Meet Our Mental Health Therapists

Every journey has moments of discovery—times when you step outside your comfort zone, try something new, and realize just how capable you are. That’s what our Adventure Program is all about.

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Whether you’re looking to build confidence, challenge yourself, or simply enjoy the great outdoors, our adventure-based experiences provide the perfect opportunity to grow, connect, and explore. Life isn’t just about the destination—it’s about the experiences along the way, and we’re here to help you create moments that matter.

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How We Can Help

•  Outdoor Experiences – From beach walks to bush hikes, nature offers the perfect backdrop for personal growth and self-discovery.

•  Confidence-Building Challenges – Try new activities in a safe and supportive environment, with guidance tailored to your comfort level.

•  Social Connection – Share experiences with others, build friendships, and develop teamwork skills in a relaxed and natural setting.

•  Personal Growth – Adventure isn’t just about the activity—it’s about what you learn along the way. Discover new strengths, overcome obstacles, and celebrate progress.

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Every great journey has moments of adventure. Are you ready to take the next step?

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Events