A flexible contractor role built around your strengths

Journe is looking for the right person to join our small, mental health-focused NDIS team.

This opportunity may be ideal for:

• An experienced Mental Health Support Worker who is ready to build on their frontline experience and transition into Psychosocial Recovery Coaching and Support Coordination; or

• An experienced Psychosocial Recovery Coach and Support Coordinator looking for a flexible subcontracting opportunity within a small and supportive team.

 
As a small boutique provider, we have the flexibility to build the role around the right person’s capabilities, interests, availability, experience and strengths.

This might mean:

• Gradually transitioning from Support Work into Recovery Coaching and Support Coordination.

• Continuing with some Mental Health Support Work while learning about the coordination role.

• Working across all three roles.

• Focusing solely on Psychosocial Recovery Coaching and Support Coordination.

• Developing a caseload around an area of interest or expertise, such as employment, a particular disability type or a preferred participant group.
   

Why Support Work Experience Matters

We recognise the valuable skills that experienced Support Workers bring to Psychosocial Recovery Coaching and Support Coordination.

Working directly alongside participants develops an understanding of:

• How psychosocial disability affects everyday life.

• The importance of trust, consistency and genuine engagement.

• The difference between what is written in a plan and what works in practice.

• How to encourage progress without taking over.

• Participant choice, dignity and independence.

• How disability, mental health, trauma, family circumstances and service systems can interact.
   

If you are an experienced Support Worker ready for the next stage of your career, we can support you to gradually expand your skills and experience in Psychosocial Recovery Coaching and Support Coordination.
You may also continue providing direct Support Work while gradually building your Recovery Coaching and Support Coordination caseload.

Already Experienced? We Would Love to Hear From You

This opportunity is not only for someone transitioning from Support Work. We are equally interested in hearing from experienced Psychosocial Recovery Coaches and Support Coordinators who already understand the NDIS and can confidently manage their own caseload.

If you know how to build relationships with participants, navigate complex situations, coordinate multiple stakeholders and keep work moving, your experience would be genuinely valued at Journe.

As part of our small team, you would have the opportunity to:

• Build a flexible caseload around your availability.

• Work with participants whose needs align with your experience and interests.

• Use your professional judgement and manage your work with a high level of autonomy.

• Develop a focus area, such as employment, justice involvement, psychosocial disability or another area of expertise.

• Share your knowledge and contribute ideas that help shape how our team works.
   

We are particularly interested in people who already know what good Recovery Coaching and Support Coordination look like and are seeking a smaller organisation where their skills, initiative and contribution will matter.
You will have the independence to manage your work without being professionally isolated. Journe is a collaborative team where people share knowledge, discuss complex situations and support one another.

About Journe

Journe is a boutique NDIS provider based in the Hunter Valley, specialising in mental health and capacity-building supports.
We work with participants across Maitland, Newcastle, Cessnock, Singleton, Lake Macquarie, Raymond Terrace, Nelson Bay and surrounding areas.
Many of the people we work alongside experience psychosocial disability, complex trauma, social isolation or difficulty engaging with traditional services.
Our approach is person-centred, trauma-informed and recovery-oriented. We focus on building genuine relationships and helping participants develop greater confidence, choice and control over their lives.

Psychosocial Recovery Coaching
As a Psychosocial Recovery Coach, you will work alongside participants to strengthen their recovery, understand their NDIS plans and build the skills and confidence needed to manage their supports.

Responsibilities may include:

• Building respectful, consistent and recovery-focused relationships.

• Helping participants identify their strengths, goals and priorities.

• Supporting participants to understand and implement their NDIS plans.

• Developing practical strategies to increase confidence and independence.

• Connecting participants with NDIS, community, health and mainstream services.

• Working collaboratively with families, mental health services and other providers.

• Supporting participants through periods of change or increased vulnerability.

• Monitoring plan budgets, supports and progress towards goals.

• Building participants’ self-advocacy and capacity to manage their supports.

• Maintaining accurate case notes and documentation.
   

Personal or family lived experience of mental health challenges is highly regarded when combined with strong professional boundaries and the ability to use that experience safely and purposefully.

Support Coordination
Your Support Coordination responsibilities may include:

• Helping participants understand their plans, budgets and service options.

• Coordinating NDIS, mainstream and community supports.

• Identifying and addressing gaps in support.

• Liaising with the NDIA, providers, families and other stakeholders.

• Monitoring plan implementation and participant outcomes.

• Responding to changes in participants’ circumstances.

• Helping participants prepare for plan reassessments.

• Advocating for appropriate and timely supports.
   

Previous NDIS or Support Coordination experience is highly regarded. We may also consider an experienced Support Worker with strong transferable skills, an understanding of psychosocial disability and a genuine willingness to learn.

Mental Health Support Work
The position may also include one-to-one Mental Health Support Work with participants across Raymond Terrace, Maitland and Kurri Kurri.

This may involve:

• Supporting participants with routines and everyday activities.

• Providing gentle encouragement to remain engaged.

• Supporting community access and social connection.

• Helping participants develop practical skills and independence.

• Working towards individual NDIS goals.

• Completing clear and accurate progress notes.
   

A combination of weekday and weekend opportunities may be available.

What You’ll Bring

• Experience in mental health, disability, community services or a related field.

• A genuine understanding of psychosocial disability and recovery-oriented practice.

• The ability to build trust with people who may find services difficult to engage with.

• A trauma-informed and person-centred approach.

• Strong communication, organisation and problem-solving skills.

• The ability to work independently and contribute to a collaborative team.

• Sound professional boundaries.

• Respect for participant choice and control.

• Reliable documentation and time-management skills.

• An understanding of the NDIS, or a genuine commitment to learning.

• Relevant qualifications in Mental Health or a related area are highly regarded.

 
Applicants will have, or must be willing to obtain:

• NDIS Worker Screening Check.

• Working with Children Check where relevant.

• Current First Aid and CPR certification.

• Driver’s licence, reliable vehicle and appropriate insurance.
   

What Journe Offers

• A flexible independent contractor arrangement.

• A role designed around your capabilities, interests, availability and strengths.

• The option to work across Recovery Coaching, Support Coordination and Support Work.

• The opportunity to transition gradually from Support Work into coordination-based roles.

• The ability to develop a caseload within your preferred area of interest.

• A small, collaborative and approachable team.

• Ongoing professional development and peer support.

• Careful matching between participants and workers.

• The autonomy to manage your work without feeling professionally isolated.
   

How to Apply
Please submit your resume and a cover letter telling us:

• Whether you are interested in Psychosocial Recovery Coaching, Support Coordination, Mental Health Support Work or a combination of the three.

• Your relevant professional or lived experience.

• The areas of work you are most interested in developing.

• Your availability and preferred locations.

• What draws you to working alongside people experiencing psychosocial disability.

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Send your resume and cover letter to info@journe.com.au​

 
Applications will be reviewed as they are received, and the advertisement may close early if the right person is found.
 
Join us at Journe - Where you create the ending.